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Communication Policy

Communication Policy

 

We prefer to communicate via letter in the post or email where you provide us with the details of your communication or generally speaking we will communicate with both.  However we are finding that we are receiving more and more texts and a response is required text via a text rather than an email or letter.  In which case we will oblige where we believe the matter is appropriate.  We generally believe that in most cases matters can be resolved via a phone call and suggest that you phone us rather than text us, which will enable us to fully understand the problems, issues or concerns.

 

We would also like to remind you that any property problems that you believe are our responsibility are accompanied with photographs to enable assessment of the problem.  These photographs are best emailed to us at Help@1stRents.co.uk, which will then allow us to make the best assessment and the way to respond.  We also recommend that you phone us as well.